Version 1.3

Updated: 24th May 2018

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.

Testimonials

Dr Douglas-Fairhurst, East Oxford. OX4

An incredible job. My Miele oven was pretty disgusting, but now it looks like new. Highly recommended.

Dr Douglas-Fairhurst, East Oxford. OX4

Mr Knight, Oxford. OX4

Fantastic! Results far exceed my expectations. A very professional service – will use again.

Mr Knight, Oxford. OX4

Miss Lee, Wolvercote. OX2

I am very pleased with the outcome of the oven and will definitely be using you again. Steve was very professional and tidy.

Miss Lee, Wolvercote. OX2

Miss Kidd, Oxford. OX4

Thank you for an excellent service. Our oven hasn’t looked this good in a long time! We look forward to using it.

Miss Kidd, Oxford. OX4

Dr Weedon, Wigginton. OX15

I have been an OVENU customer for over 15 years now and have recently moved to a new area. I called my trusted oven cleaner to my newly acquired Aga – and I was not disappointed. As had always been the case, the service was polite, prompt and efficient and the Aga looks gorgeous. Thank you OVENU you never let me down and see you next year.

Dr Weedon, Wigginton. OX15

Mrs Mckenna, Oxford. OX2

Steve (Archibald) is punctual, polite and hard working. I would recommend him to any friend looking for someone to clean their oven.

Mrs Mckenna, Oxford. OX2

Miss Mackie, Oxford. OX4

Came recommended – phoned and arranged visit. Excellent service! Will be using the company again and again and again! Thank you.

Miss Mackie, Oxford. OX4

Mrs Young, Sunrising. OX15

I had the dirtiest oven in the country! Steve arrived and worked solidly for 3 hours – now I have the cleanest oven! Steve was pleasant, polite and extremely helpful.I shall be recommending Steve and OVENU to all of my friends and family. Great service and many thanks to Steve.

Mrs Young, Sunrising. OX15

Mrs Allen, Tackley. OX5

This was the second time I have had my oven cleaned. The first time it was by another company and it was OK. This time Steve completed an amazing job. The oven looks like new. Steve arrived promptly, was pleasant and professional throughout. I will definitely be using OVENU and Steve in future.

Mrs Allen, Tackley. OX5

Mrs Wright, Oxford. OX2

Fantastic, professional service. Thank you. I will certainly call you again!

Mrs Wright, Oxford. OX2

Mrs Kremnizer, Oxford. OX2

Thank you so much for cleaning my oven. It really looks like new. Great service. I will definitely use this service again.

Mrs Kremnizer, Oxford. OX2

Mrs. C. Foster, Bampton. OX18

Steve arrived on time for the appointment. He was very efficient and pleasant and my oven looks like new now. I am thrilled!!

Mrs. C. Foster, Bampton. OX18

Mrs Sharpe, Combe, Witney. OX29

An excellent service, friendly and excellent result – just like new.

Mrs Sharpe, Combe, Witney. OX29

Mrs Prior, Oxford. OX1

Steve has done an amazing job with my oven – as good as knew. Very friendly and efficient service. Thank you.

Mrs Prior, Oxford. OX1

Mrs Cripps, Oxford. OX2

Excellent service.. The oven always looks as new after removing quite a lot of burned on dirt. All very cleanly done with no mess in the kitchen whatsoever. I have recommended Steve’s services to others already and will continue to do so.

Mrs Cripps, Oxford. OX2

Mrs Neal, Banbury. OX17

Lovely to have  a nearly new Aga after 17 years – no hassle, no noise, no smell and no mess.

Mrs Neal, Banbury. OX17

Mrs Teddy, Kidlington. OX5

I am delighted with Steve’s work on my Aga – it looks wonderful and he has made a very professional job. Highly recommended.

Mrs Teddy, Kidlington. OX5

Mrs Meaden, Oxford. OX3

Steve came to clean my Rangemaster today and has done an excellent job. Very pleased with his work and a very pleasant personality.

Mrs Meaden, Oxford. OX3

Sue, Witney. OX28

Steve has been coming about 5/6 years and always does a fabulous job. Very professional and trustworthy. I wouldn’t use anyone else even though I have’ another oven cleaner in the village’. Excellent work.

Sue, Witney. OX28

Mrs Stanford, Oxford. OX5

Steve came to clean our oven and I am absolutely delighted with the quality of the cleaning and with his very helpful and courteous attitude.

Mrs Stanford, Oxford. OX5

Wendy Robinson, Oxford. OX13

Steve was very professional and thorough when he cleaned our cooker. He is personable, polite and considerate.

Wendy Robinson, Oxford. OX13

Pip, Witney. OX28

Thank you. My oven looks brand new  and the service was second to none.

Pip, Witney. OX28

Mrs Hanlon, Ascot-Under-Wychwood. OX7

Having our oven cleaned by our OVENU professional is some of the best money and time spent! Always friendly and courteous and respectful of being in the house. Fantastic customer service, prompt and accommodating to preferred dates and times. Many thanks Steve.

Mrs Hanlon, Ascot-Under-Wychwood. OX7

Ian Gardener, Oxford. OX1

Excellent service and good value. Looks like a brand new oven and hob.

Ian Gardener, Oxford. OX1

Penny Moore, Oxford. OX1

Your website was particularly helpful in explaining your service, and I am more than pleased with the result. All in all extremely professional.

Penny Moore, Oxford. OX1

Mrs Liddy, Oxford. OX2

Fantastic job! I couldn’t believe how clean the oven could get. It looks new.

Mrs Liddy, Oxford. OX2

Natalie Griffiths, Aston. OX18

As ever Steve left our oven sparkling! Pity we need to use it and mess it up.

Natalie Griffiths, Aston. OX18

Debi Kidd, Horspath. OX33

Steve is very friendly and helpful. He gets on with the job with no fuss or bother. Very clean and tidy. Excellent job.

Debi Kidd, Horspath. OX33

Margaret Hurst, Chalgrove. OX10

Oven looks brand new again. Cleaned by Steve without any intrusion and fuss and with courtesy. I will be using him again. Many thanks Steve.

Margaret Hurst, Chalgrove. OX10

Mrs Scrivener, Bicester. OX26

Thank you for my sparkling clean oven I shall be proud of !!

Mrs Scrivener, Bicester. OX26

Mrs Blissett, Oxford. OX2

Steve Archibald has cleaned ovens for us through OVENU since 2001, at the very least he is absolutely  fantastic, reliable and his work is always faultless. We have recommended him and OVENU to all our friends and would never use anyone else. Thank you.

Mrs Blissett, Oxford. OX2

Mrs Linda Berrows, Oxford. OX28

It’s like having a new oven again. My daughter can now have her private cookery lessons with confidence and I don’t have the daunting task of having to clean the oven looming in front of me. Also a a very charming operator. Very pleased with the service.

Mrs Linda Berrows, Oxford. OX28

Mrs Wells, Oxford. OX3

My oven looks fantastic, there was no fuss, no mess, and I am very happy.

Mrs Wells, Oxford. OX3

Mrs Noble, Oxford. OX7

The oven looks fantastic. Thank you.

Mrs Noble, Oxford. OX7

Kim Dora, Oxford. OX2

Fantastic job, looks like new! Thanks!

Kim Dora, Oxford. OX2

Gina Henderson, Oxford. OX10

Steve has been a regularly annual visitor to my oven for some time now. He does a fabulous job – like new after he has cleaned it. He is quiet and quick. Well worth the money.

Gina Henderson, Oxford. OX10

Karen Dunn, Oxford. OX15.

Steve has become a vital part of our family cleaning schedule! He’s invaluable! Our oven wouldn’t be the same without him.

Karen Dunn, Oxford. OX15.